SEDC is committed to fulfill Total Customer Satisfaction through the delivery of quality products and services. This is achieved based on the following pledges:-
1. PROJECT AND PROPERTY MANAGEMENT
a) Acknowledge receipt of project proposal on the same day of receiving the proposal.
b) Implement projects in accordance with specification, within budget and schedule.
c) Complete the handing over of property to buyer within one week upon payment of the purchase price based on the Payment Schedule in the Sales and Purchase Agreement
d) Complete the handing over of premises for rent within one week upon full payment of rental deposit.
2. ENTREPRENEUR MANAGEMENT
a) Acknowledge receipt of application for BCIC programme or scheme on the following day upon receiving of application.
b) Approve or reject application for BCIC programme or scheme within two (2) weeks upon receiving complete documents.
c) Ensure delivery of equipment to participants within one (1) month from execution of contract documents with the supplier.
d) Allocate at least thirty percent (30%) of the value of contract works in SEDC to Bumiputera-status firms.
3. FINANCIAL MANAGEMENT
a) Effect payment within one (1) week from the date of receipt of complete payment documents from vendors.
4. HUMAN RESOURCE MANAGEMENT
a) Inform the results of interview to all interviewees within one (1) week from the date of the interview.
5. QUALITY MANAGEMENT
a) Acknowledge receipt of customer feedback on the same day of receiving the feedback.
b) Act on customer feedback within two (2) weeks from receiving the feedback.
c) Send press statement response to editor of newspapers on public complaints in newspapers by 4.00pm on the same day of the complaints.
Issued by : Innovation & Quality Division (IQD)
Revised : 20 January 2016