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Quality & Management Improvement Initiative

Balanced Scorecard (BSC)

SEDC Sarawak has formally adopted the Balanced Scorecard (BSC) methodology which is an integrated strategic planning and performance measurement system to achieve higher performance. The Official Launching was held on 15 February 2016 at Riverside Majestic Hotel. The BSC will ensure that SEDC’s key performance indicators and strategic objectives are aligned with the vision and mission of the corporation.

The SEDC’s BSC will enable the corporation to manage and monitor its overall performance through a systematic approach focusing on four key perspectives, namely Customer, Financial, Internal Processes and Organisational Capacity.

Risk Management

The Corporation initiated Risk Management with the establishment of a Risk Management Unit in September 2012, and at the same time established a Board Risk Committee to provide oversight over the Corporation’s risk management implementation.

Quality Programmes & Initiatives

SEDC has been embarking on its “Quality Journey” back in 1992 with the implementation of its TQM programme. Over the years, the corporation had added new programmes and initiatives in its quest for continuous improvement. SEDC management also stressed that the corporation is fully committed to ensure its innovation & quality efforts are sustained and improved continually. All staff, either in the corporation itself or the group of companies, are required to comply with the quality standard in the delivery of the product and services.

1. 5S Practice

SEDC has been embarking on the 5S journey since 2004 and has been certified since 2005. There are a total of twenty-five 5S groups in SEDC, covering both its headquarters and regional offices.

Over the years, the 5S culture has brought about continuous improvement to the corporation, amongst others, good team spirit, conducive work environment, culture of innovation and processes improvement.

2. Innovation & Creative Circle (ICC) / Kumpulan Innovtif & Kreatif (KIK) / Small Group Activity (SGA) Programme

This programme has been established in SEDC since 1994 to enable staff to generate innovative ideas for improvement. Annually, as part of its efforts to encourage staff to contribute their ideas and be rewarded for it, SEDC had successfully organised its in-house Innovation and Quality Convention. This convention was one if the avenues for its staff to facilitate new ideas for improvement. Apart from in-house Innovation and Quality Convention, SEDC teams also participated in the external conventions.

  • D’Antz Group
    2 Star Award, MPC National ICC Convention at Genting International Convention Centre, Pahang in November 2017
    Gold Award, MPC Regional ICC Convention at Le Meridien Hotel, Kota Kinabalu, Sabah in August 2017
  • D’Zoomer Group
    Awarded 2-Star at the International Exposition on Team Excellence (IETEX) in Resorts World Sentosa, Singapore on 9-10 September 2015.

3. ISO 9001:2008 Quality Management System (QMS)

SEDC has been certified under the ISO Quality Management System (QMS) since 2003. In line with the requirements of the Standards, the Corporation’s QMS was upgraded to the latest version, ISO 9001:2008 (UKAS) in 2010 and has been successfully renewed annually, without any major non-compliance recorded. The scope of certification covers Development and Management of Commercial and Socio-economic Projects.

SEDC’s QMS comprises 1 Quality Manual and 33 Quality Procedures that document all major procedures relating to the development and management of commercial and socio-economic projects.

4. Innovation & Quality Assurance Review (IQAR)

IQAR is an audit-based activity with the key objective of ensuring compliance with SEDC Quality Standard (Revised: 2009). This initiative seeks to identify weaknesses or non-conformity in terms of the physical quality products or services delivery. A total of 24 projects are audited annually, and improvement/rectification works are carried out accordingly.

2017 – 18 IQAR Projects conducted, covers all SEDC projects.

5. Staff Suggestion Programme (SSP)

This initiative is aimed at providing an avenue for staff to put forward their ideas and suggestions for improvement. A total of 54 suggestions were received from staff in 2017. Out of this, 2 suggestions had been implemented. To further enhance this programme, SEDC has developed a computerised system (eSP) to facilitate ideas generation through a computerised online system.

6. Awards and Recognitions

The Corporation’s efforts in maintaining best working culture and maintaining good working ethics had won the corporation the Bronze Award in Trofi Setiausaha Kerajaan Negeri Sarawak of Anugerah Kualiti Perkhidmatan Awam Negeri Sarawak (AKPANS) in 2015.

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Sarawak Economic Development Corporation,
Menara SEDC, Lot 2878,
The Isthmus, Off Jalan Bako,
93050, Kuching,
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Tel: +6082-551555
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