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Client's Charter & Achievement of Client's Charter

 

SEDC is committed to fulfill Total Customer Satisfaction through the delivery of quality products and services. This is achieved based on the following pledges:-

1. PROJECT AND PROPERTY MANAGEMENT

(a) Acknowledge receipt of project proposal within 3 working days of receiving the proposal.
(b) Implement projects in accordance with specification, within budget and schedule.
(c) Complete the handing over of property to buyer within one week upon payment of the purchase price based on the Payment Schedule in the Sales and  Purchase Agreement.
(d)Complete the handing over of premises for rent within one (1) week upon full payment of rental deposit.

2. ENTREPRENEUR MANAGEMENT

(a) Acknowledge receipt of application for entrepreneur development programme or scheme within three (3) working days of receiving the application.
(b) Approve or reject application for entrepreneur development programme or scheme within two (2) weeks upon receiving complete document.
(c) Ensure delivery of equipment to participants within thirty (30) working days from execution of contract documents with the supplier.
(d) Allocate at least thirty percent (30%) of the value of contract works in SEDC to Bumiputera-status firms.

3. FINANCIAL MANAGEMENT

a) All bills shall be duly paid within the time frame in accordance with the prevailing policies of the Corporation.

4. HUMAN RESOURCE MANAGEMENT

(a) Inform the results of interview to all interviewees as follows:

  • Grade 48 and above – Within seven (7) working days after Board Establishment Committee’s (BEC) approval; and
  • Grade 44 and below – Within fourteen (14) working days from the date of the interview.

5. CORPORATE COMMUNICATION MANAGEMENT

(a) Acknowledge receipt of customer feedback within three (3) working days of receiving the feedback.
(b) Act on customer feedback within two (2) weeks from receiving the feedback.

 

Issued by : Innovation & Quality Division (IQD)

Revised : 5 April 2019

POPULAR TOPIC

TALIKHIDMAT APPS

 

 

 

CONTACT US

Sarawak Economic Development Corporation,
Menara SEDC, Lot 2878,
The Isthmus, Off Jalan Bako,
93050, Kuching,
Sarawak.

Tel: +6082-551555
Fax: +6082-551222
E-mail: info[at]sedc[dot]my

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